The Whosoever Holds this Hammer blog at Comic Book Daily discusses the need for comic book retailers to strive to do better in 2010 if they want to continue to serve their community and maintain customer support.
We here at the JSA’s are very pro-comic book retailers and want to support them where we can. While the columnist’s sentiments that a comic book retailer should be working to keep and encourage community support of their comic book store is correct — that means some work on their part. Of course, it’s only common sense that keeping a store clean, accessible, customer friendly and staffing it with courteous and knowledgeable employee are ways to improve the shopping experience for your customers.
UPDATE (1:15AM Saturday morning):
In retrospect, after reading Robert’s lengthy reply to this brief article link I do see that aggressive and deriding tone to the column, but that kind of approach is often equated with the “wake up call” approach that many columnists adopt when trying to shake things up. I’m certainly not advocating that people stop shopping with comic book retailers, but retailers are providing you with a service and they should be willing to work with customers (within reason) to keep existing business and hopefully attract more customers in the process. Many of the great stores that have been previously nominated for the Kremer Award in the past years have taken an approach that resembles what the columnist is advocating, but I do agree that he could have done it less sensationally. I’m only marginally aware that there is a fellow offering his services as a comic book store adviser, but I did not realize that the columnist was the same individual.